Your Router - the gateway to the Internet Secondary Device - another device on your network Current Device - the machine where you installed the agent When your Sidekick agent is installed and online it will automatically refresh to the Collect page and start collecting data. Click here for the full list of system requirements. The network will also need to have Websockets enabled. The agent machine needs to be able to connect to. PingPlotter will open and confirm that the Sidekick Cloud agent has been installed. If you are prompted to, enter your password (the one you use to log in to your Mac) and then hit Enter. PingPlotter will open another pop-up asking, "Move to Applications folder?" Select Move to Applications Folder. A pop-up will show asking if your sure you want to open it. A new file will appear in your downloads folder - the PingPlotter application. Double click on the pingplotter_agent-MacOS.zip file from your Download folder, accessible via Finder. You'll simply unzip the file, and then run the application. The MacOS agent is downloaded as an application in a. A small window will pop up (User Account Control) that says, "Do you want to allow this app to make changes to your device?" Select Yes. Run the installer by double-clicking on the pingplotter_agent.exe file from your Downloads folder, accessible via Windows Explorer. There is also an option to Copy the Link to this page so that you can easily access it on a machine to which you are remotely connected.Īfter downloading the agent, you'll need to install it. You can download the installer for a different OS by clicking on the dropdown arrow. An agent is available for Windows and Mac operating systems. From here you'll be able to do things like install the agent and Reset Traces.Ĭlick on the Download Agent button to download the Sidekick Agent installer. When you first open your Sidekick link you'll be take to the Configure page. your service provider) can solve it for you. By the end of the 28 days you should have the information you need to solve the problem yourself, or build a case so that someone else (e.g. The entire goal here is to help you identify what is causing your network issue. Congratulations on taking your step toward solving your network problem! The next part of this process involves:
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